By navigating in this area, the user accesses …, accessible via the URL …. Navigation and the transmission of a purchase order on the site imply acceptance of the Conditions and Data Protection Policies adopted by the site indicated therein.
These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (D. Lgs. n. 206/05 modified by D. Lgs. n. 21/14 e D. Lgs. N. 70/03) from
Society: Chocolart Fiortini
Site: Via S. Lucia, 25 Itri (LT) – Italia
VAT number: 01570140598
Registered in the REA, number …
The user is required, before accessing the products provided by the site, to read these General Conditions of Sale which are understood to be generally and unequivocally accepted at the time of purchase.
The user is invited to download and print a copy of the purchase form and of these General Conditions of Sale, the terms of which ... reserves the right to modify unilaterally and without notice.
Art. 2 – Object
These General Conditions of Sale govern the offer, the forwarding and acceptance of purchase orders for products on ... and do not regulate, Instead, the provision of services or the sale of products by subjects other than the seller who are present on the same site via links, banners or other hyperlinks.
Before forwarding orders and purchasing products and services from different subjects, we suggest checking their General Terms and Conditions of Sale.
Art. 3 – Conclusion of the contract
To conclude the purchase contract, it will be necessary to fill in the form in electronic format and send it following the relevant instructions.
It contains the reference to the General Conditions of Sale, the images of each product and its price, the means of payment that can be used, the methods of delivery of the products purchased and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal; methods and times for returning the purchased products.
before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
The contract is concluded when the seller receives the form filled in by the user, subject to verification of the correctness of the data contained therein.
The user will be obliged to pay the price from the moment the online order forwarding procedure is completed. This will be done by clicking on the "..." button at the end of the wizard.
Contract concluded, the seller takes charge of the order for its fulfillment.
Art. 4 – Registered users
When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide their personal data correctly and truthfully.
Once you have registered, the user will receive a confirmation email in the email provided by him (provided by the same). The confirmation must be communicated at the latest by… . After this period, in the absence of confirmation, ... will be released from any commitment to the user.
The confirmation will in any case exonerate ... from any responsibility regarding the data provided by the user. The user undertakes to promptly inform … of any variation of his data at any time communicated.
If the user then communicates inaccurate or incomplete data or even in the event that there is a dispute by the interested parties regarding the payments made, ... I will have the right not to activate or suspend the service until the related shortcomings have been rectified.
On the occasion of the first request to activate a profile by the user, … will give him a username and password. The latter acknowledges that these identifiers constitute the validation system of the user's access to the Services and the only system suitable for identifying the user that the acts performed through this access will be attributed to him and will have binding effect on him.
The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence, not to transfer them even temporarily to third parties.
Art. 5 – Availability of products
Product availability refers to actual availability at the time the user places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before the order is confirmed.
Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this eventuality, the order will be automatically corrected with the elimination of the unavailable product/s and the user will be immediately informed via e-mail. (cancellation and refund?)
If the user requests the cancellation of the order, by terminating the contract, … will refund the amount paid (paid) within ... days from the moment in which ... it became aware of the buyer's decision to terminate the contract.
Art. 6 – Products offered
Chocolart Fiortini markets (detailed list of products):
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You can find out more about the offer on our website by clicking on the link …
Art. 7 – Loyalty program
There is a points collection program (or other genre): …. (Program name). The program takes place in the following ways:
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II. The complete regulation can be consulted at the following link: …
Art. 8 – Payment methods and prices
The price of the products will be the one indicated from time to time on the site, except where there is an obvious error.
In the event of an error ... it will notify the buyer as soon as possible, allowing confirmation of the order at the right amount or cancellation. In any case, there will be no obligation to supply what was sold at the lower price incorrectly indicated (to check!).
The site prices include VAT and do not include shipping costs. Prices may vary at any time. The changes do not affect orders for which the order confirmation has already been sent.
Once you have selected the desired products, they will be added to your cart. Just follow the purchase instructions, entering or verifying the information requested in each step of the purchase process. Order details may be changed before payment.
Payment can be made via the following methods:
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Art. 9 – Delivery
Chocolart Fiortini carries out shipments throughout the Italian territory, excluding the state of Vatican City and the Republic of San Marino. (any regional or postal code exceptions or otherwise) Delivery will not be made to the following territories:
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… will only deliver to the user's home, provided at the time of purchase. (Pickup points? / Locker? / Affiliated points?)
Delivery is usually made within… , o , if no delivery date is specified, within the deadline estimated at the time of selecting the delivery method e, in any case, within the maximum term of thirty days from the date of the confirmation.
If delivery is not possible, the order will be sent to the warehouse. (In the present case there is a deposit? The order is cancelled? What do they expect to happen in such an event?) In such an event, a notice will specify the place where the order is and how to arrange delivery.
If he is unable to be present at the place of delivery at the agreed time, We ask you to contact us again to arrange a new delivery. (It's an option? It is a viable path for the customer? It is budgeted in the costs of the company business plan?)
If delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume the intention (implicit and/or explicit) of termination of the contract.
As a result of the termination of the contract, the amounts will be returned, including delivery costs, with the exclusion of any additional costs deriving from the choice of a delivery method other than the ordinary method offered without unjustified delay and, in any case, within …. Days from the date of termination of the contract. The transport deriving from the termination of the contract could have additional costs which will be borne by the buyer.
Shipping costs are borne by the buyer and are explicitly highlighted at the time the order is placed.
Art. 10 – Withdrawal
In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the deadline of 14 days pursuant to art. 57 of D. Lgs. 206/05 starting from the date of receipt of the products.
In case of multiple purchases made by the buyer with a single order and delivered separately, the term of 30 days from the date of receipt of the last product.
The user who intends to exercise the right of withdrawal must communicate it to ... by explicit declaration, which can be sent by registered letter with return receipt to the address: __________________
The buyer must also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or by sending the standard withdrawal form, referred to in Annex I, Part B, D. Lgs. 21/2014. (not required)
The goods can be returned to any point of sale or collection in Italy, as will be indicated on the web page at the time of purchase.
The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. (specify return conditions: es. sealed box, etc.) Without prejudice to the right to verify compliance with the above, (the site) will refund the amount of the products subject to the withdrawal within a maximum period of … days and any shipping costs incurred by the buyer/user.
The costs of the return will be borne by… .
As required by art. 56 comma 3 of D. Lgs. 206/05, modified by D. Lgs. 21714, the site may suspend the refund until receipt of the goods or until the buyer has demonstrated that the goods have been returned.
The right of withdrawal will not apply in the event that the services and products of ... are included in the categories of the art.. 59 of D. Lgs. 206/05.
The site will make the refund using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, it will be the customer's duty to provide the bank details: IBAN, SWIFT e BIC, necessary for the refund to be made.
Art. 11 – Data Processing
The buyer's data will be processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the appropriate section containing the information pursuant to art. 13 EU regulation 2016/679 (Privacy Policy). (Available in the Privacy Policy section through the link ... of the site ...)
Art. 12 – Safeguard clause
In the event that one of the clauses of these General Conditions of Sale is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.
Art. 13 – Contacts
Any request for information can be sent via e-mail to the following address: …, by telephone at the following telephone number: … and by mail to the following address: … .
Art. 14 – Applicable law and jurisdiction
These General Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the purchaser. Consequently the interpretation, the execution and termination of the General Conditions of Sale are subject exclusively to Italian law.
Any disputes inherent and/or consequent to the same must be resolved exclusively by the Italian jurisdictional authority. In particular, if the user qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same, according to the applicable law.
